Frequently Asked Questions

Everything you need to know about your e.l.f. beauty haul.

Are e.l.f. Cosmetics products cruelty-free and vegan?

Yes, we are 100% cruelty-free and vegan worldwide. We do not test on animals, and our products do not contain any animal-derived ingredients.

What are the shipping costs and delivery times within Australia?

We offer standard and express shipping options across Australia. Standard shipping is free on orders over $50, with delivery typically taking 3-7 business days depending on your location.

What is your return policy for Australian customers?

If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund. Please contact our support team to initiate a return.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking link to monitor your parcel's journey.

Are your products safe for sensitive skin?

All e.l.f. products are formulated without phthalates, parabens, and ethoxylates. However, we always recommend checking the specific ingredient list on the product page and performing a patch test.